A journey from Service Management to Service Management via IT
One of the things about staying around an industry space long enough to get old is that you see things change so much they come back – sort of – to where they were before. In 1982 I joined a team of...
View ArticleClik here to view.
Projects from a Service Management Perspective – Part 1
Idea through to Delivery I’ve seen too many IT projects fail and too many business driven projects pushed into production only to give IT headaches. We need to stop this. Too often organisations...
View ArticleCompliance and ITSM
Are we seeking the Holy Grail? Now why have we heard so little about compliance in the past few months, there are those who say it’s not quiet at all but I must say that it is, compared to a couple of...
View ArticlePower eats COBIT ® for lunch
Governance of IT from a behavioural perspective Christian Feldbech Nissen (CFN People, Denmark) and I had the pleasure of being part of an itSMF Sweden workshop in September 2015, in which we explored...
View ArticleClik here to view.
ITSM Frameworks: Search and Trends on Google
ITSM Frameworks: Search and Trends on Google Information Technology Service Management (ITSM) is very backbone of IT, and indeed the business at large. Encompassing all the activities, policies, and...
View Article
